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crm & call centers

 
CRM Group
"Better serve customers…through customer relations management tools,
call centers and customer support…"

The Advanstar CRM Group produces leading events and trade magazines for the customer contact industry. Through our CRM, Call Center, Field Service, Internet, Communications, and Voice events and magazines, we bring together buyers and sellers throughout the Americas and Europe for outstanding educational and sales opportunities. We are committed to bringing you industry critical information in print, in-person, and on the web. Whether you are a provider of customer management technology or a corporate end-user - Advanstar CRM Group is your industry partner!

publications

CUSTOMER INTERFACE
CRM * Customer Contact Solutions * E-Business

CUSTOMER CONTACT SOLUTIONS
The European Magazine for Best Practice in Call Centers

events

CALL CENTER & CRM SOLUTIONS WEST
Los Angelas, California -TBD

CALL CENTER & CRM SOLUTIONS 2001 (FORMERLY CALL CENTER)
Dallas, Texas - January 22-25, 2001

CALL CENTRE & CRM SOLUTIONS CANADA
Toronto, Canada - March 26-28, 2001

CRM SOLUTIONS NEW YORK
New York City, New York - May 1-3, 2001

FIELD SERVICE SOLUTIONS FALL
Chicago, Illinois - July 30-August 2, 2001

CRM SOLUTIONS CHICAGO
Chicago, Illinois - July 30-August 2, 2001

INTERNATIONAL CALL CENTER MANAGEMENT CONFERENCE & EXPOSITION (ICCM)
Chicago, Illinois - July 30-August 2, 2001

CALL CENTRE & CRM SOLUTIONS FALL
Anaheim, California - October 22-24, 2001

TELEXPO + INTEREXPO 2001
Sao Paulo, Brazil - March 20-23, 2001

CRM SOLUTIONS BRAZIL INCORPORATING CALL CENTER SOLUTIONS & FIELD SERVICE SOLUTIONS
Sao Paulo, Brazil - May 5-7, 2001

IEB - INTERNET & E-BUSINESS
Sao Paulo, Brazil - May 29-31, 2001

CRM SOLUTIONS WEEK 2001
Sao Paulo, Brazil - June 5-7, 2001

COMMUNICATIONS SOLUTIONS EUROPE
London, England - TBC

SECA 2001
Paris, France - May 16-18, 2001

CRM SOLUTIONS EUROPE
Amsterdam, The Netherlands - 17-18 October, 2001

d4Ps
London, UK - 14-15 November, 2001

CUSTOMER STRATEGY EXPO 2001
London, Europe - 14-15 November, 2001

resources

CALL CENTER DICTIONARY
The Ideal Reference Tool For Today's Call Center

BUILDING A WORLD-CLASS INBOUND CALL CENTER
Learn the secrets to success in one of today's hottest markets--the inbound call center.

 

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