CALL CENTER DICTIONARY
The Call Center Dictionary is the ideal reference tool for today's call center. The terminology surrounding the call center market is often confusing. This useful 140-page reference source provides easy-to-comprehend descriptions of the technology and management methods of the call center industry. Industry experts and those new to this growing field will find this dictionary complete with cross-references, acronyms, and succinct definitions. Call Center Dictionary is an important reference for anyone involved with call centers.

Item#: TPMB800
Price: $19.95

To Purchase
Phone: 800.598.6009
International: 218.723.9180

BUILDING A WORLD-CLASS INBOUND CALL CENTER
Learn the secrets to success in one of today's hottest markets--the inbound call center. Technology, human resources, marketing, management processes, operations--get the inside scoop from one of the pioneers in the field, William Durr, as he share his years of experience. Building a World-Class Inbound Call Center is must-reading for inbound call center owners/operators and those individuals who are thinking about establishing a call center.

Item#: TPMB801
Price: $24.95

To Purchase
Phone: 800.598.6009
International: 218.723.9180